Returns:

If the product you receive is defective it must be returned within 30 days of the purchase price. We will replace any defective product with the same product or one of equal value should the original product be unavailable. If you are returning the product for any reason please call customer service at 800-774-3875, in advance to obtain an RMA number (Return Merchandise Authorization).

Return merchandise with RMA number to:

Terrapin Toys

P.O. Box 11565

Eugene, OR 97404

Order Cancellation Policy:

Please submit any cancellation via email to mary@softdough.com, or call on our business phone at 800-774-3875.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.